White House Chronicle

News Analysis With a Sense of Humor

  • Home
  • King’s Commentaries
  • Random Features
  • Photos
  • Public Speaker
  • WHC Episodes
  • About WHC
  • Carrying Stations
  • ME/CFS Alert
  • Contact Us

COVID’s Legacy — the End of Service From Airlines to Banks

September 24, 2022 by Llewellyn King Leave a Comment

The wreckage from COVID continues to litter our lives. We work differently, play differently and are entertained differently.

For all I know, romance isn’t how it was. How can it be? So many fell in love, or just into dating, at work. When Zooming at home, that doesn’t quite cut it.

Customer service of all kinds has been laid waste. Excuse the bitter laughter, but what was for a while called the service economy was sent packing by COVID, as companies in droves found out they could serve less and get the same money.

Let us start with the airlines. If you have had the misfortune to take a flight, you are as likely suffering from your own brand of PTSD. You may get counseling at the YMCA or find a support group online.

First off, booking online. This isn’t for the faint of heart. Some people aren’t computer-wise but don’t think you can call the airlines and get help. That is so last century. You had best find one of the few independent travel agents still in business. This person, you soon learn, will book you on Expedia and charge you a fee for doing the obvious. What price hassle reduction?

The TSA security infuriates us all. More so since COVID, because no one wants to put on the uniform when they can get work where everyone doesn’t hate them.

It didn’t have to be this way. If the airlines and their friendly regulator, the FAA, had just put locks on cockpit doors after the first hijackings in the 1950s, chances are there would have been no 9/11, no TSA, and I could keep my shoes on and TSA hands off. If you like being patted down, get a dog.

Then there is the cash conundrum. On banknotes, it says, “This note is legal tender for all debts public and private.” Not anymore. Try using cash at the airline counter. Not since COVID do they take it. I saw a sad situation when a young woman, already pulled up short for having to pay for checking her backpack, was told to convert her cash into a credit voucher at a machine, which has suddenly appeared near the check-in — for another fee, of course. Friendly skies, eh?

Once you have paid extra for luggage, extra for a marginally larger seat, extra to board early, and extra for Wi-Fi, you might think all is well, and it is time for the boarding scrum. No way. The flight is canceled. No pilot. To my mind, that would be a critical job in aviation, and if you have the temerity to run an airline, you might want to have a few extra pilots. Soon, the airlines may ask passengers to pop forward and handle the controls — for a fee, of course.

Banks responded to COVID by closing branches and putting ATM machines in parking lots.

Maybe you have tried to pay your credit card bill when it is already in arrears because the bank card company has stopped sending out paper bills without telling you? Next thing is they are calling you in the middle of dinner to tell you that your credit is being damaged by your being tardy paying. “No problem,” you tell the recorded voice, which has just ruined dinner.

Don’t do that unless you have half a day to spare because you don’t call the bank and speak to someone — it used to be a person, but they are now a “representative” who has just crossed the border and sent to a call center by a Southern governor. They know enough English to tell you they are trying to collect a debt, not solve your problem because you don’t have the paper bill.

You give up. You don’t care about your credit score anymore. You read this person the information from your check and ask them to take the money and do something unsanitary with their card. Over? Hell no. Later, you will get a letter from the “customer relations team” telling you impolitely that your check didn’t clear because you gave them the wrong routing number.

Hotels also have jumped at the opportunity to stick it to you since the COVID outbreak. You have to beg to have your room cleaned, even though you pay hundreds of dollars a night. More begging for towels. When you complain about how you are being treated, they say this is for your safety due to COVID.

The hospitality industry is reeling from COVID. Yes. Reeling it in.

Email, RSS Follow
Email

Filed Under: King's Commentaries

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

White House Chronicle on Social

  • Facebook
  • Twitter
  • Vimeo
  • YouTube
Make Public Broadcasting Great Again by Shaking It Up

Make Public Broadcasting Great Again by Shaking It Up

Llewellyn King

The animus that has led President Trump to order an end to federal funding of PBS and NPR isn’t new. Public broadcasting has been an irritant to conservatives for a long time. Conservatives say public broadcasters are biased against them, especially PBS; they are a kind of ground zero for all things “woke”; and they […]

California Doctor Opens a New Front in Cancer War

California Doctor Opens a New Front in Cancer War

Llewellyn King

In the world of medicine, immunotherapy is a hot topic. It has uses in the treatment of many fatal diseases, even of aging. Simply, immunotherapy is enhancing and exploiting the body’s natural immune system to fight disease. Think of it as being like a martial art, where you use an opponent’s strength against him. Call it medical Judo. Dr. […]

How Trump and Technology Have Turned the Press Corps From Lions to Hyenas

How Trump and Technology Have Turned the Press Corps From Lions to Hyenas

Llewellyn King

Political messaging isn’t what it used to be. Far from it. It used to be that the front pages of The Washington Post and The New York Times were an agenda for action. This power was feared and used by successive presidents in my time, from Lyndon Johnson to Joe Biden, but not by Donald Trump. […]

Rare Earths Are a Crisis of Government Neglect

Rare Earths Are a Crisis of Government Neglect

Llewellyn King

An old adage says “a stitch in time saves nine.” Indeed. But it is a lesson seldom learned by governments. As you struggle through TSA screening at the airport, just consider this: It didn’t have to be this way. If the government had acted after the first wave of airplane hijackings in the early 1960s, we […]

Copyright © 2025 · White House Chronicle Theme on Genesis Framework · WordPress · Log in